Shipping policy
Thank you for shopping with us! We aim to provide you with the best possible shopping experience. Please read our shipping policy below for details on how we handle and deliver your orders.
Processing Time
- All orders are processed within 3-5 business days (excluding weekends and holidays).
- Custom or made-to-order items may take additional time, which will be noted on the product page.
- You will receive a confirmation email once your order has been shipped.
Shipping Rates and Delivery Estimates
- Shipping charges for your order will be calculated and displayed at checkout.
- Delivery times may vary depending on your location and the shipping method selected.
- Please note that unexpected delays can occur due to weather, customs, or carrier issues.
International Shipping
International shipping is available upon personal request. Please contact us directly at ship@marypavlova.com to discuss shipping options and rates.
Order Tracking
You will receive a tracking number once your order has shipped. Please allow up to 48 hours for tracking updates to become available.
Shipping Address
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Damaged or Lost Orders
If your order arrives damaged, please contact us immediately with photos of the damaged item and packaging at return@marypavlova.com
Contact Us
If you have any questions about your shipping, feel free to reach out to us at ship@marypavlova.com.
Thank you for supporting our art! We hope your purchase brings joy and inspiration to your space.